Shipping policy

Every order gets thoughtful attention before it leaves Prop & Grow in Tampa, Florida. Here's what to expect while your plants and supplies make their way to you.

When we ship

  • Orders containing live plants: Monday through Wednesday. Shipping early in the week helps reduce weekend transit holds.
  • Orders without live plants: Monday through Friday.
  • Orders containing both plants and supplies follow our live-plant shipping schedule.

Processing time

Please allow 2 to 4 business days for processing. Holidays and busy sales periods may require additional time. September through November are typically high-volume months, which may affect processing times. We'll email you if your order is delayed. Processing time is separate from carrier transit time; orders are dispatched on the applicable shipping days above.

Shipping and tracking

We use USPS, UPS, or FedEx. You'll receive tracking information when your order ships. Carrier delivery estimates begin when the carrier receives your package.

Packaging and weather

We carefully secure plants for their journey. Extreme temperatures can affect live plants, and shipments may be postponed when weather conditions would put your order at risk.

Winter shipping and heat packs

During winter, a 110-hour heat pack is automatically added to your cart to help protect live plants. If your estimated transit time exceeds 110 hours, we strongly recommend choosing a faster shipping option. A heat pack has a limited operating time and cannot guarantee protection throughout a longer trip.

We strongly recommend keeping the heat pack in your order. Customers in Central or South Florida should still check local conditions before removing it. If you remove the heat pack, Prop & Grow is not responsible for the condition of your plants on arrival. Cold-related damage resulting from removing the heat pack or choosing a slower shipping method is not covered under our refund or replacement policy.

Where we ship

We currently ship within the United States. Live plant orders cannot be shipped to P.O. boxes or APO/FPO addresses.

When your order arrives

Bring your package indoors promptly and carefully unpack your plants. Follow any included care instructions and give your plants time to adjust to their new environment.

Delivery concerns

Minor or small leaf imperfections do not automatically qualify for replacement or store credit. If your plant arrives with significant damage, contact us within 24 hours of delivery with your order number and clear photos of the plant, packaging, and shipping box. Keep the packaging while we review the issue and determine the next steps.

If your shipment appears delayed, please contact us so we can help you check its status. Live plant sales are final; arrival concerns are reviewed under our applicable policies.